Privacy Policy

Lilis Care > Privacy Policy

Last updated: March 2025
Lili’s Care Services – Sydney, Australia

Lili’s Care Services (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of all individuals, including participants, carers, staff, contractors, and visitors. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguarding Framework.

By using our website, services, or providing personal information to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information including, but not limited to:

  • Name, address, date of birth

  • Contact details (phone, email)

  • NDIS number and plan details

  • Medical, behavioural, or support needs

  • Emergency contact information

  • Financial and billing details

  • Website usage information (IP address, cookies)

We collect information only when necessary for service provision, safety, and compliance.

2. How We Collect Information

We collect information through:

  • Service enquiries and referrals

  • Registration, intake, and service agreements

  • Phone, email, and written communication

  • Our website contact forms

  • Third parties (support coordinators, carers) — only with consent

3. Why We Collect Information

We collect personal information to:

  • Provide NDIS services and supports

  • Create and maintain service agreements

  • Communicate with participants and families

  • Process billing and reporting

  • Meet NDIS compliance and safety requirements

  • Improve our services and website

4. Sharing Your Information

We may share information with:

  • NDIS and government agencies

  • Health professionals involved in your care

  • Support coordinators, plan managers

  • External providers engaged by you

  • Emergency services

We will not share your information without consent unless required by law or to prevent harm.

5. Storage & Security

We store your information securely, using password-protected databases and controlled physical access.
We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Modification

  • Disclosure

If a data breach occurs, we comply with the Notifiable Data Breaches Scheme.

6. Website & Cookies

Our website may use cookies to improve your user experience. You may disable cookies in your browser.
We do not knowingly collect personal information from children under the age of 16 without guardian consent.

7. Accessing & Updating Personal Information

You have the right to:

  • Request access to your personal information

  • Update or correct your information

To request access, contact us using the details below.

8. Retention of Information

We retain personal records as required by NDIS and Australian regulations. When no longer required, information is securely destroyed.

9. Complaints

If you have concerns about privacy:
Email: info@liliscare.com.au

If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au